As a firm, we take our commitment to customer service very seriously, after all, our logo is "A Reputation for Results!" After closings we survey all of our clients and customers and get a report on how we are doing. So we were so pleased to get a "report card" on our website, through our affiliation with the Leading Real Estate Companies of the World , we were awarded the Website Quality Certification. Through the Leading RE network, a global network of 500+ independent real estate firms, the certification is presented to member companies that demonstrate best practices in website design and internet communications. We got a full report back regarding our website, and we earned the certification after achieving high marks on a range of criteria, including usability and performance, design and content, interactivity, customer service and Internet lead management, search engine optimization and mobile. The website was evaluated by Virtual Results, LLC, a real estate internet and social marketing firm that was selected by Leading Real Estate Companies of the World^® to evaluate participating member websites for the program. As a marketing person, let me just say submitting your website for a review was, well how shall I saw it – a real gut check! As this is an optional program created by LeadingRE, we didn't have to do it, but really wanted to get a sense on how our website functionality is working. We are so pleased we did it! We have a few action items in our future plans for enhancements, but it was a great exercise with great results. In terms of our customers and clients, it's just part of our overall strategy to ensure a strong consumer experience with our firm. Together with our website partners at BostonLogic and our team there lead by David Friedman , we are looking forward to further enhancing our website user experience!